This role puts you at the center of mission-critical initiatives, helping Heartbeat make rapid progress in the experiences delivered and optimizing supporting systems. The role includes owning all patient communication, including outreach, engagement, data entry into internal and external systems, scheduling, appointment coordination, pre-authorizations, and billing follow-up. You will proactively identify opportunities for improvement and risk mitigation and will execute policies that promote the best patient experience.
Job listings
Make outbound calls to patients, members, and customers to discuss healthcare needs, benefits, and in-home or virtual healthcare evaluations. Approach each interaction with the mindset of making a connection, building rapport, and presenting the value of the healthcare program. Help members set healthcare goals and guide them toward meeting those goals.
If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. You'll be making outbound calls and reaching out to patients, members, and customers to schedule appointments for preventative health screenings and assist members with benefits and insurance information.
This position has front-line interaction with customers, including answering phones to respond to general customer inquiries, invoice questions, payment information, customer change requests, and customer complaints. The position is responsible for projecting a professional company image through phone interaction.