Communicate and follow-up with plan members to ensure understanding of the program while delivering exceptional customer service. Facilitate patients successfully through the surgery review process, exceeding expectations while meeting the program metrics. Efficiently and effectively manage a case load across a variety of clients and surgical categories. Collaborate with providers, clinics and facilities, and various levels of management to effectively resolve issues.
Responsible for telephone recruiting, pre-screening, and scheduling donors, rebooking donors following current donations and registering donors at time of presentation for all donation platforms to meet the current product needs to assure the effective and efficient supply of blood products. This position is considered “essential” during severe weather or emergency operation events.
As a Family Engagement and Assessment Coordinator, you'll be the first point of contact for families and carers entering the Early Childhood Approach. Your role is crucial in helping families feel heard, respected and informed about what to expect next. You’ll provide a warm, professional, and timely response to all new enquiries, helping to screen, identify needs, and connect families with the appropriate services.
The Contact Center Specialist Level 1 will provide excellent customer service while responding to inbound calls from borrowers and financial institutions as well as perform outbound calls to insurance companies and agencies to verify insurance information. Analyze and interpret insurance documents and update information to a proprietary computer system. The role requires performing within strict guidelines while maintaining high standards of accuracy and productivity.
Join Maxor's Specialty Pharmacy team as a Patient Care Coordinator, working remotely within the continental US. In this role, you'll provide excellent customer service, update patient information, schedule deliveries, and assist with co-pay collections. This is an excellent opportunity for a Pharmacy Technician or Customer Service professional with retail pharmacy or high volume experience to make a positive impact in the lives of the patients we care for, working with a devoted pharmacy operations team.